Expert System
- Royal Mail
- Elicited knowledge from Royal Mail engineers concerning likely breakdowns of key postal sorting machinery. [100 machines in 72 mail centres, each costing £1.5m – downtime leads to postal delays (resulting in potential standards of service reductions), and extra manpower costs to process by hand.]
- Coded into an expert system, for use in Royal Mail’s help desks for answering queries when the machinery malfunctions.
- Part of Royal Mail’s overall programme to reduce costs, improve efficiency and become profitable and competitive.
- Knowledge Capture, Expert system, Visio, Solvatio, Excel.
